Legal
Terms of Service
These terms apply to every video, landing page or sponsored reel ordered from Inside Human Body Studio (“we”, “us”). By confirming an order by email or paying an invoice, you (“the client”) agree to them.
1. What we deliver
We produce short-form medical animation videos (reels) in our signature format, as described on insidehumanbody.com. Each order's scope — number of videos, topics, length and included branding — is confirmed by email before payment. Anything not listed in that confirmation is not included.
2. Approvals and revisions
Before animation, the client approves the script and the key visuals. Each video includes one revision round covering voiceover wording, captions, cuts, order and the end-card. Approved visuals are not regenerated from scratch. Requests outside the confirmed scope are quoted separately.
3. Payment and refunds
All work is paid upfront by PayPal invoice. Because every video is made to order, payments are non-refundable once production has started. If we fail to deliver the confirmed scope, we will either complete it or refund the undelivered part — that is the client's sole remedy.
4. No guarantee of results
We do not guarantee views, reach, engagement, new patients, bookings or revenue. Performance on Facebook, Instagram, TikTok or any other platform depends on the client's account history, audience, posting habits, ad spend and platform algorithms, all of which are outside our control.
5. Medical content
Our videos are educational visualizations for patient communication, not medical advice. The client reviews and approves every script before production and is responsible for the accuracy and suitability of the medical content for its patients and for compliance with local advertising and healthcare regulations. We may decline topics or claims we consider unverifiable or unsafe. The client will indemnify us against third-party claims arising from content the client approved or requested.
6. Client materials
Logos, photos and other materials supplied by the client remain the client's property. The client confirms it has the right to use them and will indemnify us against claims arising from materials it supplied. We never generate AI images of the client's staff, patients or premises.
7. Rights
Sample videos are watermarked and remain our property; they may not be published or edited. Upon full payment, the client receives full commercial rights to the delivered (clean) videos for its own channels and advertising. We keep the right to show delivered work in our portfolio unless the client asks otherwise in writing.
8. No exclusivity
Ordering videos does not make us exclusive to the client. We may produce videos for other clinics, including clinics in the same specialty, unless exclusivity for a defined market and period is agreed in writing as a separate, paid arrangement.
9. Sponsored reels
Sponsored reels published on the Inside Human Body page carry a paid-partnership label as required by platform rules, and remain subject to our editorial standards — we may decline a brand or topic. Published sponsored reels stay up permanently, unless a platform policy, legal requirement or account-level action forces their removal, which is outside our control.
10. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim relating to an order is limited to the amount the client paid for that order. We are not liable for indirect losses, lost profits or platform actions (e.g. reduced reach, account restrictions).
11. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, including outages or policy changes of third-party platforms and production tools. If such an event makes delivery impossible, we will refund the undelivered part of the order.
12. Timing
Delivery times on the website are estimates. Delays caused by late approvals or missing client materials extend the delivery date accordingly. If we cannot obtain a required approval or material from the client for 30 days despite a written reminder, we may close the order; work already delivered counts as delivered, and clause 3 applies to the rest.
13. Communication and changes
Email counts as written communication under these terms — order confirmations, approvals and scope changes made by email are binding. We may update these terms from time to time; the version published at the moment an order is confirmed applies to that order. If any clause of these terms is found invalid, the remaining clauses stay in force.
14. Governing law
These terms and every order are governed by the laws of Poland, where the studio is based. Any dispute that cannot be settled amicably will be resolved by the competent court in Poland.
15. Contact
Questions about these terms: contact@insidehumanbody.com